MH370News:2014/Day 005

Jump to navigation Jump to search

Day 005: Wednesday, 12 March 2014

News Summary

5:30 PM
Meeting of Director General of Department Civil Aviation with the Australian Ambassador

Source: DCA (Malaysia) - Interactive Timeline

Media Statements

Wednesday, March 12, 01:00 PM MYT +0800 Malaysia Airlines MH370 Flight Incident - 14th Media Statement

Malaysia Airlines' primary focus at this point in time is to care for the families of the passengers and crew of MH370. This means providing them with timely information, travel facilities, accommodation, meals, medical and emotional support. All these costs are borne by Malaysia Airlines.

We have deployed teams of caregivers consisting of trained MAS staff and volunteers from Mercy Malaysia and Tzu Chi Foundation. These caregivers are stationed at five different locations at Beijing and four different locations in Kuala Lumpur.

As of now, we have 115 family members in Kuala Lumpur and they are taken care of by 72 different caregivers. At least one caregiver is assigned to each family together with a Mandarin translator for the families from China.

The caregivers have been keeping the families updated on the search and rescue efforts as well as provide emotional support.

Equal amount of initial financial assistance are being given out to all families of passengers and crew over and above their basic needs. This amount is extended to families of all crew and passengers in Malaysia as well those from other nations.

We regret and empathise with the families and we will do whatever we can to ease their burden. We are as anxious as the families to know the status of their loved ones.






此外,我们已组成多支关怀团队,成员包括经过培训的马航职员、大马医药援助协会(Mercy Malaysia) 和慈济基金会,他们分别在北京五个地点和吉隆坡四个地点提供关怀援助。












Source: Malaysia Airlines MAS-MS14-005-ZH

Wednesday, March 12, 11:30 PM MYT +0800 Malaysia Airlines MH370 Flight Incident - 15th Media Statement

Similar to the situation in Kuala Lumpur, the focus of Malaysia Airlines team in Beijing is to provide care for the families of passengers. 

Malaysia Airlines has to-date deployed a team of 112 caregivers to provide assistance to the family members during this trying time.

Once the news of the incident became known, a total of 94 caregivers including the Senior Management members of Malaysia Airlines were deployed to Beijing immediately. In the days that followed, an additional 18 caregivers were deployed.

The caregiver’s primary role is to provide family members with emotional support and ensure their basic needs are met to try and make this difficult time relatively bearable.

Malaysia Airlines also provided equal amount of initial financial assistance to all families of passengers, over and above meeting their basic needs. All travel arrangements, accommodation, meals, and medical support are also absorbed by the Airline.

Regular briefings are conducted to update the families on current progress. During these briefings, the team also takes questions from the families to clear any doubt that they may have. We have arranged a team of translators to convey our messages in Mandarin. We also continue to keep the Chinese media informed and updated via regular press conferences.

Malaysia Airlines also received support from the Department of Civil Aviation Malaysia (DCAM), who deployed two of their officers to join the team in Beijing. This was to facilitate questions and provide information on the search and rescue mission which is coordinated by the DCAM.

The Airline continues to work closely with the authorities and we appreciate the help we are receiving from all local and international agencies during this critical period.

Our top priority remains to provide any and all assistance to the families of the passengers and crew.

Malaysia Airlines reiterates that it continues to be transparent in communicating with the general public via the media on all matters affecting MH370.










我们还得到马来西亚民航部门( DCAM )的支持 ,民航部署的两个行政人员加入我们北京的团队。为了助于解答家属的疑问,以及提供有关民航的搜索和救援任务的信息。




Source: Malaysia Airlines MAS-MS15-005-ZH


Source: Department of Information (Jabatan Penerangan Malaysia) via MH370 Official Site